Fair Organics Return & Exchange Policy

At Fair Organics, we want your experience with us to be a good one. If something isn't right, we're here to help.

Our first jar guarantee

If your first jar isn't right for you, tell us within 30 days and we'll refund it. You don't need to send it back. One guarantee per customer, on your first order.

Just use the contact form with your order number and tell us what didn't work. It helps us make it better.

---

Returns

Outside the first jar guarantee above, opened personal-care products cannot be returned, for hygiene reasons.

Unopened products in their original packaging may be returned within 30 days of delivery. To be eligible, your item should be:

• Unopened and unused
• In its original packaging
• Accompanied by your receipt or proof of purchase

Once a return is approved, please have the item in the mail back to us within 7 days.

Damaged, defective, or incorrect orders

Our jars are glass, so please open your package and check it when it arrives. If your order is damaged, defective, or incorrect, contact us within 3 days of delivery. Once we have confirmed the return, please have the item in the mail back to us within 7 days so we can make it right quickly.

How to reach us

Use the contact form on our website with your order number and we will walk you through it. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Questions

Reach out through our contact form any time and we will help.